AITA for “forcing” a disabled woman to buy 6 tubs of mayo?
Every day, a silent story unfolds in the aisles of the supermarket—a woman bound to her wheelchair, trapped within her own body, her eyes pleading for connection in a world that barely pauses for her.
She is a quiet presence, alone yet yearning to communicate, her fragile attempts to speak drowned out by the noise of indifference around her. On this particular day, amidst the mundane hustle, the true measure of empathy was tested.
While some saw only an inconvenience, one person stepped into the space of compassion, recognizing the profound courage it took for her to simply be there, reaching out with every glance, every faint movement—a testament to the unspoken human spirit that refuses to be invisible.
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The original poster (OP) faced a challenging situation where they attempted to assist a customer with severe physical and communication disabilities, resulting in an unintended purchase of six tubs of mayonnaise.
The OP felt frustrated because they believed they tried their best to communicate, yet they were later criticized by their supervisor and the customer's daughter for misunderstanding the customer's needs.
Does the responsibility for a failed transaction lie primarily with the employee who made a reasonable effort to interpret non-verbal cues, or with the system that allows a customer with such profound needs to shop alone without adequate support or pre-es**blished communication protocols?
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